Frequently Asked Questions

Everything you need to know about fine wine and spirits delivery.

What are your standard delivery options and timeframes?

We offer standard UK delivery within 3-5 working days. For orders over £200, standard delivery is complimentary. Express and named-day delivery options are also available at checkout for urgent requirements.

Can I store my wine purchases in your bonded warehouses?

Yes, we provide professional cellarage services. Our temperature-controlled bonded warehouses offer the ideal environment for maturing fine wine, and you can manage your private collection through your online account.

How do I return a product if it is faulty or corked?

If you believe a bottle is faulty or corked, please contact our Customer Service team within 30 days of discovery. We will arrange for a replacement or a full refund once the bottle has been returned and inspected.

Do you offer international shipping for wine and spirits?

We currently ship to a wide range of international destinations. Shipping costs and local duties vary by country. Please select your region at checkout to see specific delivery estimates and tax implications.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also pay via PayPal or use credit from your Berry Bros. & Rudd account.

Can I include a gift message with my order?

Absolutely. During the checkout process, you will have the option to include a personalized gift message which will be printed on a high-quality card and included with your delivery.