Returns & Exchanges

At Berry Bros. & Rudd, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you can return your items within 14 days of receipt for a full refund or exchange.

Return Process

• 1.
  Notify Our Team

  Contact our Customer Experience team via email or telephone to initiate your return request and receive a unique reference number.

• 2.
  Prepare the Package

  Carefully repackage your items in their original shipping materials to ensure they are protected during transit back to our cellar.

• 3.
  Arrange Collection

  We will coordinate a convenient collection time with our specialist couriers to pick up the parcel directly from your preferred address.

• 4.
  Receive Your Refund

  Once our warehouse team has inspected the returned goods, we will process your refund to the original payment method within 7-10 business days.